Tidewater Transit Jobs

Dispatcher job in Wilmington, NC

About Tidewater Transit

Family-owned and operated since 1949, Tidewater Transit has been leading the industry in CDL-A Hazmat/Tanker liquid and dry bulk transportation. Tidewater Transit has been nationally recognized for our commitment to safety and product stewardship by the National Tank Truck Carriers Association and the Commercial Carrier Journal. We are presently looking for a Dispatcher for our location in Wilmington, NC. This is an onsite position in Wilmington, NC.

What Skills do you need!?

• Minimum 3 years Dispatch experience (DOT/ Trucking – required!)
• Prior liquid/dry bulk and tanker dispatch experience helpful!
• Previous CDL driving experience preferred
• Strong communication, organizational, and problem-solving skills
• Knowledge of applicable laws and regulations governing trucking operations
• Ability to work well under pressure and handle stressful situations
• Attention to detail
• Ability to multitask
• Flexibility to work long hours and weekends as needed

What will you do!?

• Coordinate the schedules and routes of truck drivers
• Work with drivers and employees on our Central Dispatch team
• Arrange for the pickup and delivery of freight, considering customer time frames
• Act as the liaison between drivers and vendors
• Ensure dispatched drivers are compliant with route requirements
• Record and maintain all relevant data, including driver's hours, delivery locations, freight information, etc.
• Intake customer complaints and inquiries
• Receive emergency and non-emergency calls
• Resolve or report issues in a timely and professional manner
• Keep customers informed of delivery dates and times, and communicate with drivers to troubleshoot delays
• Use various software to bill operations, track containers, and complete other daily activities
• Log calls, review driver logs, and keep records of freight, routes, etc.
• Other duties as needed

Benefits